• All product orders must be submitted through the UAG Store.
• Or UAG orders can be placed directly with Horizon, Harrington, and the SaaS vendors as indicated on the Store.
• The Member Care team, along with your Sales Rep, will show you how to use The Store, if they have not done so already. 
• For ongoing support, please contact Member Care at (702) 815-0400 or via LiveChat.

Your credit line is established based on several factors including, but not limited to:

• Payment history before and after joining United Aqua Group
• Current personal and corporate credit scores
• Financial performance for the most recent three years

UAG continuously monitors your purchases against your established credit limit. If invoiced amounts exceed your credit line, your account will be placed on hold, limiting your access to the Store. You can request an increase in your credit limit by either submitting financial documents via the Credit Limit Increase Form on the Member Dashboard or prepaying pending invoices.

An account may also be placed on credit hold if any invoices are overdue by 45 days or if member dues are not paid promptly.

Members earn different types of Aqua Rewards Points (ARP) through qualifying purchases. There are two kinds of ARP – UAG funded ARP and vendor funded ARP.

UAG ARP

UAG ARP is funded through early pay discounts. Purchases from vendors that participate in the early pay program qualify for UAG ARP. Get the most out of membership by buying better and supporting these vendors. Find the list of vendors that provide funding for ARP by visiting the Vendors page on the UAG Store. Vendors will have the badge below next to their name.

UAG ARP Rules and Qualifications:

• ARP will be paid once a year after the conference
• Early Buy orders, warranties and credits are disqualified
• Any invoice with a late fee is disqualified
• Rule: A member’s UAG account must be current (including member dues)
• Rule: Members must pay via the online payment portal to qualify for ARP
  • Schedule a tutorial with Member Care to get setup on the payment portal through the LiveChat link
• Rule: Members must attend the annual conference and participate in the trade show by visiting all vendor booths at the trade show.

Once all criteria above have been met, accrued ARP will be funded to the member’s ARP account.

For new members, the first ARP reimbursement must be used to attend conference first and can then be dispersed amongst other UAG events.

Balance and Statements:

• UAG ARP balances can be viewed on the Member Dashboard

Upon UAG Membership Termination

If a member leaves UAG during a fiscal year, the member forfeits all forms of ARP and vendor rebates for the fiscal year they exit the group.

Penalties

If a member does not attend the Annual UAG Conference, all accrued ARP for the prior year will be forfeited.

Vendor ARP

This is a separate program run by certain vendors to reward loyalty. The vendors provide a report to UAG per their fiscal year and the amount is directly deposited into member ARP accounts.

What can ARP be used for?

ARP can be used to pay expenses for UAG sponsored events so members, and member guests, can enjoy the benefits of education and networking. An ARP Request form can be submitted for reimbursement once a member meets all requirements per the event.

ARP Liquidation

What qualifies for liquidation? Reimbursement of certain travel expenses, pay off AR balance or UAG stock purchase. The member’s UAG account must be paid/current to make any liquidation requests.

Events will have separate requirements. For example, but not limited to, minimum hotel stays, trade show attendance, and vendor booth visits.

Travel:

• Airfare
• Train fare
• Ground transportation
• Car Mileage (company vehicles only)
• Rental car (excludes mileage reimbursement)
• Hotel

Hotel: A copy of the statement from the hotel must be submitted with the ARP Request form to show proof of expenses incurred during UAG sponsored event. Additional room charges, including in-room meals and entertainment, are covered for ARP. reimbursement.

What qualifies for liquidation? Reimbursement, pay off AR balance or UAG stock purchase. The member’s UAG account must be paid/current to make any liquidation requests.

After attending an approved UAG sponsored event, meeting, or education workshop, the attending Member(s) must submit an ARP Request Form from the Member Dashboard.

• Receipts must be included
• The member’s UAG account must be paid/current

If the member’s UAG account is past due, the ARP reimbursement amount will first be applied to the past due AR balance and then any remaining reimbursement amount will be issued.

This allows new and recently signed up members to participate in the growth rebate with a payout structure like the loyalty rebates being offered to long-term members.

Eligibility

• New members joining in 2025 and existing members who joined in 2024.
• Must provide prior year distribution spend (Jan. 1, 2024 – May 1, 2025).
• Must attend the UAG conference.
• Accounts must remain in good standing (no past due invoices).
• Eligibility confirmed at the end of the rebate period (December 31, 2025).

Rebate Calculation & Payment

• Baseline spend determined by UAG based on distribution spending.
• Calculation: (2025 UAG Purchases – Baseline) x 10% = Rebate
• Schedule: paid in three 30% increments on Jan. 31 or 2026, 2027, and 2028.

Here’s how it works:

• Eligible members can earn a 2% rebate on the total sales of newly referred members, with no cap on rebate potential. Sales are calculated on a rolling 12-month basis.
• The referring member must be identified at the time of the new member’s application. Both members must maintain active accounts with no past-due invoices.
• The rebate is applied to billed product invoices and issued as a credit one month after the new member’s 12-month anniversary.
• Referring members are encouraged to mentor their referrals.

The Awards of Distinction (AOD) is a time honored, Members-only competition that recognizes the hard work, dedication, and many achievements of our Members throughout the year. All Members are encouraged to submit entries that showcase exceptional construction, service and retail management. Applications are sent in late summer and are due in autumn. Winners are announced at the AOD Gala held during our Annual Conference. Winners receive commemorative plaques and marketing kits to help promote their achievements.

The UAG Scholarship was established in 2005 to honor the memory of former Chairman, A.J. “Bud” Weisbrod. Each year numerous scholarships are awarded to eligible Member employees or dependents that seek to further their education in college or professional development. The scholarship is a celebration of our ongoing commitment to education and professional growth in the industry.

The UAG Foundation strives to alleviate the needs of Members experiencing tragedy as well as better the global community. We have assisted Members who lost homes during floods, given to charities, and rolled up our sleeves to help community centers.

There are two types of recurring charges applicable to all Members:

• Monthly dues: Each Member receives an invoice on the first day of the month for monthly dues of $400.00. Members now have the option to enroll in automatic payments for their dues, either monthly or can pay the $4,800 once annually. All Members pay the same monthly dues. Any delay in paying monthly dues could result in your account being placed on hold.
• Management fees:
  • Management fee rates decrease as your purchases increase throughout the fiscal year.
  • The starting rate resets to 5% on Jan. 1 of each year.
  • Your current fee status is available on the Member Dashboard in real time.

All United Aqua Group pricing and programs must be kept strictly confidential. Sharing information with distributors, or among manufacturers, makes it difficult for United Aqua Group to negotiate better programs on your behalf. Please ensure everyone on your team understands that you are now a United Aqua Group Member, and with that membership comes a responsibility to maintain confidentiality.